ISDN
Services Alchemy Add-Ons
Datacomms are in a position to supply supplementary series and products to give you, the customer, a total solution. These 'add-ons' include:
Ordering of your ISDN Services (BT Only)
Alchemy Rack Mount Kits
RJ-45/BT Adapters
Installation
Leasing
As a BT Partner, Datacomms have a direct relationship which allows us to order and track your ISDN requirements through to installation thus ensuring that the correct BT services are ordered to allow full functionality of the Argent. We are also able to advise you on the services offered and the related costs.
Uninterruptible Power Supplies
Through our relationship with Best Power Supplies we can offer a range of UPS to suit your installation, Either rackmounted or stand alone units are available. Our knowledgeable sales staff can advise you on the size of UPS required.
Dect, CLI display, Headset Compatible, Hands Free. You name it we can supply it. The most popular phones we supply are:
[Interquartz Discovery] [Interquartz Endeavour] [BT Relate Range] [Dect 3010] [Panasonic Dect] [Ascom]
We can supply headsets to work with the Discovery or Endeavour telephones. Plantronics or GN Netcom, standard or noise cancelling, monaural or binaural. Speak to our Sales department for the best advise.
The Argent Branch can generate a call log of all incoming and outgoing calls which can be analysed and used for management reports, monitoring marketing campaigns and monitoring users using standard Microsoft products such as Excel. However, Data Explorer can analyse large amounts of call log data in seconds, rather than the minutes and hours needed by standard spreadsheet and database applications, making it possible to query several years of data for comparisons and trends.
Data Explorer uses a simple and intuitive Windows interface to define queries and then drill down into the call log data, slicing and dicing as needed, to spot trends that affect your business. The easy to use interface means non technical business managers can generate reports as frequently as needed without any input or support from their IT staff.
More information is available at: 
Intelligent Call Distribution used to be available only to large corporations but today a solution is available to the small/medium business. ARC Solutions provide a solution for any sized call centre.
Arc Connect is a suite of call centre software applications. It consists of modules that can work independently or as an entity to provide a high level of call centre functionality within small or medium sized businesses. No longer are companies too small or not quite the right environment to introduce call centre software as a means to improving their customer relationship management. Arc Call Connect can be configured to exactly match your requirements.
More information is available at http://www.arcsolutions.com